Writing

Things worth knowing before you sign anything

Written by the people doing the work, mostly after an engagement taught us something we had assumed. No gated downloads and no lead-capture form in front of any of it.

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Featured · Assurance

Your Essential Eight self-assessment is probably wrong, and here is the usual reason

Almost every self-assessment we re-score comes back lower, and it is nearly always the same three mitigations. Not because anybody lied — because “we patch monthly” and “we patch monthly, including the four systems the vendor will not let us touch” are different sentences, and only one of them is what the model is asking.

12 min read · Hank Ito
Cloud

The migration estimate that is always wrong

Mail and files are the easy 80%. The estimate breaks on the line-of-business application nobody mentioned because the person who owns it does not think of it as IT.

8 min read · Grace Whitlam
Commercials

Fixed price is not the safe option

It moves the risk to the supplier, which sounds like your problem solved. What it actually buys you is a supplier with a financial reason to argue about scope for the rest of the project.

6 min read · Finn Quaid
Operations

What a good service report looks like

If every month is green, the report is decorative. A useful one shows the misses, the trend behind them, and what the provider is doing that you are not being charged for.

7 min read · Mia Sandoval
Security

Segregating OT from corporate IT without stopping the plant

The firewall design is the fast part. Working out which devices are load-bearing when half of them are not in any register is where the nine months actually go.

11 min read · Hank Ito
Buying IT

Nine questions to ask a managed service provider

Including the three that make a bad one uncomfortable: who owns the documentation, what does the exit clause say, and can I see last month's SLA report rather than a sample one.

9 min read · Owen Bradley
Delivery

Rehearse the rollback, not just the cutover

Everyone practises the migration. Almost nobody practises going back, which is the plan you need under the exact conditions where thinking clearly is hardest.

5 min read · Erin Novak
These articles are titles only. This is a demonstration site for a fictional firm, so there is nothing behind the links — the cards are here to show the shape of an insights section, not to publish research.

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